Terms and Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from MCoBeauty Pty Limited indicates your acceptance of these terms and conditions.

MCoBeauty Pty Limited reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

MCoBeauty Pty Limited is the service provider; it is also referred to as "MCoBeauty", "us" and "we".

The customer is the person or organization who purchases or seeks services from ModelCo; it is also referred to as "you".

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by ModelCo Pty Limited.

ModelCo Pty Limited may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to ModelCo, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting the order by fax. Unfortunately, we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or Fax.

PAYMENT

For online orders, accepted payments include credit cards (Visa/ Master card/Bankcard ONLY)
The title of the goods supplied does not pass to the customer from MCoBeauty until the full amount is paid to MCoBeauty Pty Limited.

AFTERPAY

Split your purchase into 4 instalments: You'll pay your first instalment at the time of purchase, and the remainder every fortnight

Pay nothing extra when you pay on time: With interest-free payments, the only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

Enjoy instant approval and shipment: You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.

Terms & Conditions

SHIPPING AND RETURNS

MCoBeauty ships Monday - Friday, excluding US public holidays. Orders placed after 9am EST are processed the following business day. Due to the high volume of orders during launch periods and promotions, processing and shipping timelines may be slightly delayed during these times. Our team are working hard to make sure you get your MCoBeauty items as soon as possible.

WHERE DOES MCOBEAUTY SHIP?

MCoBeauty currently ships United States wide.

HOW MUCH DOES SHIPPING COST?

Standard Shipping - $10.00 USD

Free Shipping - Orders over $75 USD

MCoBeauty domestic orders are delivered via UPS standard within 3-5 business days. Please allow for an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

When will my order ship?

Please allow 1-2 business days for order processing (orders placed after 9am EST are processed the following business day). Once processed, you’ll receive an email, inclusive of tracking number. Please be advised that during sale period orders can take up to 3 business days to process.

Where is my order?

Once your order is shipped you will receive a confirmation email from MCoBeauty.com which will include your UPS tracking number.

You can track the progress of your order through to shipment by visiting UPS and entering your tracking number.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our MCoBeauty customer service team at info@mcobeauty.com.au and we will assist you with your enquiry.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

I’m having problems with my tracking.

In some cases, the carrier takes 1-2 business days to register your shipment status via their website. If your tracking number isn’t populating after 1-2 days, please reach out to the MCoBeauty customer service team at info@mcobeauty.com.au.

Other important information:

Discount and coupon codes do not apply to shipping costs

We do not ship to third party addresses unless that address is known and can be verified by MCoBeauty.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise, customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

MCoBeauty will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipments.

Customers are responsible for ensuring someone is at the delivery address to sign for and accept the delivery. The cost for re-delivery attempts will be absorbed by the customer if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process & not amended prior to dispatch.

RETURNS AND REFUNDS

If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty. If your item is faulty please email info@mcobeauty.com.au with pictures and a description of the fault and our customer service team will assess your enquiry and send a replacement item if required. This policy only applies to purchases made directly with mcobeauty.com. With relation to all items purchased from a retailer or e-tailer, their specific returns policies applies.

We do not refund for change of mind. We do not exchange colours for change of mind. Returns for refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by MCoBeauty.

We may accept returns for other reasons at our discretion. Returned goods must be in its original condition and include all the original packaging. If you believe your product is faulty or you wish to return your goods for other reasons, please email our customer service department – include as many details as possible about the order and the issue with the goods.

Shipping and handling costs are non-refundable. Any goods returned are the customer’s responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or packaging. We are not responsible for any goods that are returned to us in error. We recommend the use of a postal service that insures you for the value of the goods being returned.

Faulty items will undergo an inspection process by our product development team and you will be contacted with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.

MCoBeauty does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.

Our returns policy only covers the items purchased from mcobeauty.com. We do not accept returns on overly used products or products not purchased directly from mcobeauty.com. Please contact the original seller if you have any problems with goods not purchased directly from MCoBeauty.

A large percentage of returned goods are found to be not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge additional costs to the customer’s credit card where possible. MCoBeauty also reserves the right to charge the labor cost for examining these goods where no fault was found.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit/debit card used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

MCoBeauty owns the title of any extra goods shipped with your order that have been dispatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.

WARRANTY CLAIM

All goods sold by MCoBeauty come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by MCoBeauty.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MCoBeauty also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to MCoBeauty. MCoBeauty is not responsible for any parcel missing in transit, on its return back to MCoBeauty.

Products sold by unauthorized dealers are non-returnable and are not covered by the manufacturer’s warranty. 

Authorised sellers include those listed on our Stockists page

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purposes only. The actual products are often not identical to the images.

Please note that our review team will update the product reviews on a regular basis, from time to time there may be a lag in reviews being published. Reviews are updated and rotated on a regular basis to provide fair exposure of positive and negative experiences with our products.

MCoBeauty Pty Limited ABN 51 631 344 780

How is MCoBeauty a best selling mascara? 

MCoBeauty obtains sales data via Quantium Data. MCoBeauty's XtendLash Tubular Mascara is quoted as the number one selling mascara 6 weeks running from 8/12/21-18/1/22 in Woolworths nationally as represented by Quantium Data. On mcobeauty.com we sold 1 unit every 20 seconds in April & May.

TERMS AND CONDITIONS — PROMOTIONS

In the unlikely event that there is a malfunction with the site promo codes, MCoBeauty will honor the intended promotion which is disclosed in creative assets.

Student Edge Exclusive Offer: Student Edge members are eligible for 30% off online only. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. It can only be redeemed on full price products. Excludes Sale. MCoBeauty reserves the right to cease any promotion at any time without notice.

15% Off Welcome Offer: This offer is only available on mcobeauty.com.au for a limited time only. Enter code provided at checkout to receive 15% off your first purchase. Not redeemable for cash. Shipping not included. It cannot be used in conjunction with any other offer or promotional code. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

40% off sitewide for 48 hours and a free Champagne Highlight & Glow Beauty Wand for the first 300 orders placed.

This sale starts at 08:30 am on the 17/10/22 (AEST). 40% discount applied at checkout, does not apply to bundles and fridges. This offer is only available on mcobeauty.com Available to AU and International customers, a free Chmpagne Highlight & Glow Beauty Wand will be included in each of the first 300 orders placed on mcobeauty.com. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

SPOOKY40 - 40% OFF Halloween Limited Edition: 

This sale starts at  24/10/21 9:00 AM (AEST). This offer is only available on mcobeauty.com.au. Available to mcobeauty.com online customers only. Enter code (SPOOKY40) at checkout to receive 40% off our Halloween Collection only. Not redeemable for cash. No other products are included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $75 to receive a FREE Perfect Pout Lip Kit

This sale starts at 5:00 pm on the 31/10/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $75 to receive a free Perfect Pout Lip Kit and free shipping. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spend $85 to receive a FREE Mega Festive Beauty Kit

This sale starts at 9:00 am on the 05/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $85 to receive a free Mega Festive Beauty Kit. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

GIFT40 - 40%off sitewide for 40 hours

This sale starts at 9:00 am on the 13/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (GIFT40) at checkout to receive 40% off every product. This promotion is only available until stock lasts. Not redeemable for cash. Free shipping not available. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

BOXING DAY - 30% OFF SALE ITEMS AND BUNDLES

This sale starts at 9:00 am on the 22/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (BOXINGDAY) at checkout to receive 30% off every product from the sale section and the bundles section. This promotion is only available until stock lasts. Not redeemable for cash. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $50 to receive a FREE Glow & Go Kit

This sale starts at 11:00 am on the 14/01/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $50 to receive a free Glow & Go Kit. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spend $50 to receive a FREE Peachy Nudes Eyeshadow Palette

This sale starts at 09:00 am on the 23/01/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $50 to receive a free Peachy Nudes Eyeshadow Palette. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spend $75 to receive 2 FREE Full Size High Shine Glosses

This sale starts at 04:45 pm on the 08/02/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $75 to receive 2 FREE full size High Shine Glosses. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

VALENTINES DAY - 30% OFF SITEWIDE

This sale starts at 11:30 am on the 14/02/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (VALENTINE30) at checkout to receive 30% off sitewide. Bundles and fridges not included. This promotion is only available until stock lasts. Not redeemable for cash. Not available in-store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $85 to receive a FREE Everyday 6 Piece Essentials Set

This sale starts at 05:00 pm on the 13/03/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $85 to receive a free Everyday 6 Piece Essentials Set. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spend $100 to receive a FREE Ultra Lock Makeup Setting Spray

This sale starts at 05:00 pm on the 24/03/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $100 to receive a free Everyday 6 Piece Essentials Set. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

SELF CARE SUNDAY - 40% OFF SITEWIDE

This sale starts at 08:00 am on the 02/04/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Discount automatically applied at checkout. Bundles and fridges not included. Free shipping not available. This promotion is only available until stock lasts. Not redeemable for cash. Not available in-store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $75 to receive a FREE full size Glow & Treat Trio

This sale starts at 04:00 pm on the 10/05/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $75 to receive a free full size Glow & Treat trio. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

ONLINE FRENZY - 30% OFF SITEWIDE

This sale starts at 00:00 am on the 15/05/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Discount automatically applied at checkout. Bundles and fridges not included. This promotion is only available until stock lasts. Not redeemable for cash. Not available in-store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

EOFY Sale - 40% OFF SITEWIDE

This sale starts at 11:00 am on the 29/06/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Discount automatically applied at checkout. Bundles not included. This promotion is only available until stock lasts. Cannot be applied to prior orders. Not redeemable for cash. Free shipping not available. Not available in-store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

XtendLash 6th Birthday - 30% Off plus Gift With Purchase.

This offer is only available on mcobeauty.com, 30% off sitewide excluding bundles, discount automatically applied at checkout, and spend $40 to receive a free XtendLash Mascara - Black. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spring Beauty Edit Gift With Purchase

This offer is only available on mcobeauty.com, spend $65 to receive a free Spring Beauty Edit Gift. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. The shades of the items constituting the free gift may vary and be picked at random. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spooky SZN - Spin & Win

This offer is only available on mcobeauty.com, enter your email and phone number for a chance to win a treat. Not redeemable for cash, cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must enter the discount code given at checkout. By spinning you are agreeing to receive marketing emails and SMS from MCoBeauty. You can opt out at any time. The discount codes provided with this offer will expire on the 31st of October 2023.

 

MCoBeauty 7th Birthday - 50% Off.

This offer is only available on mcobeauty.com, 50% off sitewide, discount automatically applied at checkout. This promotion is only available until stock lasts. Not redeemable for cash. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

BLACK FRIDAY - 40% Off.

mcobeauty.com*Promotion is 40% off sitewide excluding bundles, sale and already reduced items. Coupon code BFCM40 must be applied at checkout to be redeemed and cannot be used in conjunction with any other discount, offer, coupon or promotion, nor can it be applied to a prior purchase. No rain checks. Sale ends Monday 24 November 2023 11:59pm AEDT, while stocks last.

JOIN THE WORLD OF MCOBEAUTY TO RECEIVE 25% OFF YOUR FIRST PURCHASE