Terms and Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from MCoBeauty Pty Limited indicates your acceptance of these terms and conditions.

MCoBeauty Pty Limited reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

MCoBeauty Pty Limited is the service provider; it is also referred to as "MCoBeauty", "us" and "we".

The customer is the person or organization who purchases or seeks services from ModelCo; it is also referred to as "you".

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by ModelCo Pty Limited.

ModelCo Pty Limited may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to ModelCo, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting the order by fax. Unfortunately, we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or Fax.

PAYMENT

For online orders, accepted payments include credit cards (Visa/ Master card/Bankcard ONLY)
The title of the goods supplied does not pass to the customer from MCoBeauty until the full amount is paid to MCoBeauty Pty Limited.

AFTERPAY

Split your purchase into 4 instalments: You'll pay your first instalment at the time of purchase, and the remainder every fortnight

Terms & Conditions

SHIPPING

Shipping times are currently extended due to Covid-19 and flooding in Australia

The Flat Rate Shipping Internationally is $15.00 per order. Discount and coupon codes do not apply to ship costs.

Estimated shipping times:

Australia: 3 - 5 business days
New Zealand: 5 - 10 business days
United States: 5 - 10 business days
United Kingdom: 5 - 10 business days

We do not ship to PO Boxes.

We do not ship to third party addresses unless that address is known and can be verified by MCoBeauty.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. MCoBeauty. will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. The cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

When your order is shipped you will be sent an E-mail confirmation which will include an order number that can be used when enquiring about your order.

RETURN AND REFUND

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, and lack of expertise for use of the product.

Any incorrect, missing or damaged items received must be reported to MCoBeauty. within 24 hours of you receiving the delivery. This can only be done by E-mail.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Please note MCoBeauty does not price match any other businesses that supply our products (including any online marketplaces, retailers or retail suppliers) with the exception of the full shade range of foundation, concealers and BB creams during some promotional periods. Customers can contact info@mcobeauty.com to find out more information on price match redemption. 

MCoBeauty owns the title of any extra goods shipped with your order that have been dispatched in error.

WARRANTY CLAIM

All goods sold by MCoBeauty come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by MCoBeauty.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MCoBeauty also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to MCoBeauty. MCoBeauty is not responsible for any parcel missing in transit, on its return back to MCoBeauty.

Products sold by unauthorized dealers are non-returnable and are not covered by the manufacturer’s warranty. 

Authorised sellers include those listed on our Stockists page. 

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purposes only. The actual products are often not identical to the images.

Please note that our review team will update the product reviews on a regular basis, from time to time there may be a lag in reviews being published. Reviews are updated and rotated on a regular basis to provide fair exposure of positive and negative experiences with our products.

MCoBeauty Pty Limited ABN 51 631 344 780

How is MCoBeauty a best selling mascara? 

MCoBeauty obtains sales data via Quantium Data. MCoBeauty's XtendLash Tubular Mascara is quoted as the number one selling mascara 6 weeks running from 8/12/21-18/1/22 in Woolworths nationally as represented by Quantium Data. On mcobeauty.com we sold 1 unit every 20 seconds in April & May.

TERMS AND CONDITIONS — PROMOTIONS

In the unlikely event that there is a malfunction with the site promo codes, MCoBeauty will honor the intended promotion which is disclosed in creative assets.

Student Edge Exclusive Offer: Student Edge members are eligible for 30% off online only. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. It can only be redeemed on full price products. Excludes Sale. MCoBeauty reserves the right to cease any promotion at any time without notice.

15% Off Welcome Offer: This offer is only available on mcobeauty.com.au for a limited time only. Enter code provided at checkout to receive 15% off your first purchase. Not redeemable for cash. Shipping not included. It cannot be used in conjunction with any other offer or promotional code. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

40% off sitewide for 48 hours and a free Champagne Highlight & Glow Beauty Wand for the first 300 orders placed.

This sale starts at 08:30 am on the 17/10/22 (AEST). 40% discount applied at checkout, does not apply to bundles and fridges. This offer is only available on mcobeauty.com Available to AU and International customers, a free Chmpagne Highlight & Glow Beauty Wand will be included in each of the first 300 orders placed on mcobeauty.com. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

SPOOKY40 - 40% OFF Halloween Limited Edition: 

This sale starts at  24/10/21 9:00 AM (AEST). This offer is only available on mcobeauty.com.au. Available to mcobeauty.com online customers only. Enter code (SPOOKY40) at checkout to receive 40% off our Halloween Collection only. Not redeemable for cash. No other products are included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $75 to receive a FREE Perfect Pout Lip Kit

This sale starts at 5:00 pm on the 31/10/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $75 to receive a free Perfect Pout Lip Kit and free shipping. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

Spend $85 to receive a FREE Mega Festive Beauty Kit

This sale starts at 9:00 am on the 05/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $85 to receive a free Mega Festive Beauty Kit. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

GIFT40 - 40%off sitewide for 40 hours

This sale starts at 9:00 am on the 13/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (GIFT40) at checkout to receive 40% off every product. This promotion is only available until stock lasts. Not redeemable for cash. Free shipping not available. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

BOXING DAY - 30% OFF SALE ITEMS AND BUNDLES

This sale starts at 9:00 am on the 22/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (BOXINGDAY) at checkout to receive 30% off every product from the sale section and the bundles section. This promotion is only available until stock lasts. Not redeemable for cash. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $50 to receive a FREE Glow & Go Kit